FAQ & Payment & Shipping
Welcome to AceGear.shop, your destination for premium gaming gear and accessories. To make your shopping experience smooth, here’s everything you need to know about payment, shipping, and returns.
💳 Payment Methods
We accept the following secure payment options:
- PayPal – the safer, easier way to pay.
- Credit/Debit Cards – Visa, Mastercard, Discover, Maestro, or American Express.
How to pay with PayPal:
When you choose PayPal, you’ll be redirected to the PayPal payment page to log in and confirm your payment.
No PayPal account? No problem!
Select “Pay with Debit/Credit Card” to complete your payment safely on PayPal’s secure page.
If you prefer not to create a PayPal account, click “Cancel and return to AceGear”, go back to our store, and choose another payment method.
🚚 Shipping & Delivery
Where do we ship?
We ship worldwide! Popular regions include Europe, USA, Japan, Australia, and South America.
Where do we ship from?
Your order may be shipped from China, UK, USA, or Europe warehouses, depending on product availability.
Estimated Delivery Times:
| Warehouse | Estimated Delivery |
|---|---|
| China | 10–20 business days |
| UK / Europe | 3–7 business days to UK or Europe |
| USA | 3–7 business days to USA |
Holiday Notice:
During Chinese holidays, such as National Day and Chinese New Year, deliveries may be delayed by 2–4 business days due to supplier and carrier schedules.
🔄 Return Policy
We want you to love your purchase. If you need to return an item, please follow the guidelines below.
Returnable Items
You can return or exchange items within the warranty period if they:
- Arrive faulty, damaged, or broken.
- Are received in the wrong size, color, or variant.
14-Day Return Window
If the product is brand-new and in its original condition, you can request a return within 14 days of receiving it.
- Customers are responsible for return shipping fees.
- Submit a “Return or Exchange” ticket within 14 days to start the process.
Non-Returnable Items
Returns are not accepted if the item:
- Is outside the warranty period.
- Has been used, worn, washed, damaged, or had tags removed.
Return Instructions
- Submit a “Return or Exchange” ticket to our customer service to get the correct return address.
- Do not send items back to the original shipping label address. Packages sent to the wrong address cannot be processed, and we cannot be held responsible.
✨ Quick Tips
- Always check your order details before confirming payment.
- Track your shipment using the tracking number provided in your email.
- For any questions, our support team is here to help at:
📧 support@newbb.co.uk
